Booking & Cancellation Policy

At The Rebellious Dog, every booking reserves dedicated time specifically for you and your pet. To keep scheduling fair and ensure we can provide dependable, individualized care to every client, the following booking and cancellation policies apply.

Booking & Payment

All services are subject to availability and are not considered confirmed until you receive booking confirmation from The Rebellious Dog.

New clients may be required to complete a meet and greet or consultation prior to their first service. Please provide complete and accurate information regarding your pet’s behavior, medical needs, routines, reactivity, bite history, and any other information that may affect their care or safety.

Payment or a deposit may be required to secure your reservation. Any required payment details will be provided at the time of booking.

Training, Walks & Transportation

We understand that plans change. Cancellations or rescheduling requests should be made at least 24 hours before your scheduled service.

Cancellations made with less than 24 hours’ notice may be charged the full cost of the scheduled service.

No-shows are non-refundable.

Pet Sitting & Overnight Care

Pet sitting and overnight reservations require dedicated blocks of availability and may result in other booking requests being declined. Due to this there are no refunds on cancelations or credits for unused visits or nights if a client returns home early or chooses to shorten a reservation after services have begun.

Holiday & Peak-Date Reservations

Holiday and peak travel periods are extremely limited and often book well in advance. Reservations scheduled over major holidays may require advance payment or a non-refundable deposit.

Changes to Your Reservation

Requests to add, remove, shorten, extend, or change scheduled services are subject to availability. We will always do our best to accommodate changes, but availability cannot be guaranteed.

Once a service period has begun, scheduled services that are no longer needed remain subject to the original booking total.

Emergencies & Exceptional Circumstances

We understand that genuine emergencies happen. Exceptional circumstances may be reviewed individually at the discretion of The Rebellious Dog.

Marketing, Photography & Testimonial Consent

We love celebrating the pets we work with and sharing an authentic look at life with The Rebellious Dog.

As part of the booking process, clients will be given the opportunity to provide consent for The Rebellious Dog and its authorized marketing team to capture, use and share photographs, videos and other media featuring their pet.

With client consent, this content may be used for The Rebellious Dog’s website, social media platforms, digital and print marketing materials, advertising, educational content and other promotional purposes.

The Rebellious Dog may also request permission to use client testimonials, reviews or feedback for marketing purposes. Testimonials may be edited for length or clarity without changing the meaning or intent of the original statement.

Marketing consent is optional and is not a condition of receiving services from The Rebellious Dog. Clients may choose whether they are comfortable with their pet being featured at the time of booking.

Unless separately agreed to, The Rebellious Dog will not intentionally publish personally identifying client information, private communications or images featuring clients, their children or identifiable private areas of their home.

By providing marketing consent, the client authorizes The Rebellious Dog and its authorized marketing team to use the approved content for legitimate promotional and marketing purposes.

Our Commitment to You

These policies allow us to protect the time reserved for each client while continuing to provide the reliable, thoughtful and professional care your pets deserve.

By confirming a reservation with The Rebellious Dog, you acknowledge and agree to the applicable booking and cancellation policies.